Really poor customer service. I bought a Samsung TV and you could just about hear dialog with the volume at 70. I then checked reviews and seen that loads of other people had the same issue and you needed to buy a soundbar @ £300 to boost the sound. I bought this and now all is well . Then I rechecked the john Lewis website and they have lots of deals with Samsung TV + soundbar as a package. So I emailed customer services asking if they were aware of the volume issue and they basically replied I can't get a retrospective discount (that I never asked for) and that if the TV is broken I call a maintenance department! Very rude and very poor service. Would not recommend this company to anyone