Incredible, bought a mobile phone from JL. Great phone but it wouldn't send through notifications for new emails. Spoke to the manufacturers who said that it was an issue with the device. I called JL to get return instructions only to be told that it could not be returned as I had keyed in personal data!!! How on earth can you set up any modern device these days, phones, laptops, smartwatch, without keying in personal information. So, the clear message here is, DO NOT BUY A MOBILE PHONE FROM JOHN LEWIS unless you want to own it forever...cos it can never go back!