Bought a Mulberry Scarf. Cost over £165.00. After two weeks of wear, everything the scarf touched would cause a hair line or snag. Then the label stitching came apart so the label come off. Returned it to the JL BLUEWATER store and had it exchanged for another Mulberry scarf. Within a week the same thing happened so returned it to the BLUEWATER store. The lady asked if I wanted an exchange, I said yes, and off she went and brought me the previous scarf I had returned the week before! I was shocked. And I told her that was the one I returned . Disgusting John Lewis! Selling damaged returns to customers. I put a similar review in the JL website and surprise surprise they removed it.