Have purchased may electrical items from John Lewis but a Zanussi Fridge purchased less than 6 months ago had developed a fault and was leaking and the seal was not working as it should. Contacted John Lewis to get this resolved in mid August and still no resolve. They first of all failed to even action an engineers visit and then the dodgy company they assigned to come out and inspect the fridge did not even bother coming out and later claimed that they had come but no one was in, even though i had taken the afternoon off work to ensure I could be there for when the engineer came. After 6 calls and hours on the phone there is still no resolve. They claimed to put me through to a manager who advised that he would look into it but could not escalate the complaint, even though their calls are recorded. Poor customer service when you need it, hence save your money and go to other suppliers who will supply you the same product cheaper and you have no expectation of customer service. John Lewis you have lost my custom and that of my family and friends.