I bought two ceiling pendant lights online from John Lewis. I like them a lot. However one was seen to be damaged when unpacked. Resulting in a repeat visit by the electrician/fitter and slightly more time/cost for me. The return of the damaged item and sending a new one was done quickly and without fuss. So far so good. John Lewis then asked me to "review the product". I gave an honest opinion which was that I liked the lamps but over the years I have had several items from various retailers and agents which have been "damaged in transit". These have always involved a Royal Mail carrier. I simply suggested that John Lewis review their policy of using Royal Mail when they cannot deliver themselves. A quick search online will verify that I am not the only one to have formed a certain negative opinion of Royal Mail as carriers. The review (which I emphasise that they had asked for) was rejected "Unfortunately your review did not meet our guidelines for posting on johnlewis.com". That is, I assume, it contained some negative comments. Presumably there are reasons why John Lewis will not allow criticism of a carrier who damages goods. I will let you come to your own conclusions about that. John Lewis - please don't ask me for reviews if you don't want an honest opinion.