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Anonymous
I ordered a corner sofa from John Lewis on 18 March 2021. The lead time was 11 weeks and so should have been due on 3 June. There is no sign of the corner sofa. I called JL today (30 June) and advised the sofa is still with the manufacture. The carcass has been built but there is no fabric on it and they do not have any fabric in stock. I was advised I would get a call back on Monday. There was no commitment from JL to manage their manufacture or provide any solution. I have been very suprised with the lack of customer service from them. They have not offered to provide me with a sofa or any compensation for the delay. They know that my wife is 7months pregnant and that we have no sofa to be using in the meantime.
3 years ago
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