Order Number 63364487 Possibly the worst Customer Experience I have ever had and totally unexpected from John Lewis. There are plenty of retailers out there that offer poor deceitful and downright disgraceful customer service but John Lewis was not one I expected to receive such service from. I purchased a Neff Oven and a Neff Hob from them on the 19th August. My wife wanted the new slide and hide oven so it wasn't cheap. within ten days of delivery the oven developed a fault in the middle of a Sunday roast dinner and tripped the electrics. I called John Lewis Technical and this is when it all got messy. They put me straight in touch with Neff Tech who got someone out four days later. He arrived at 5.45pm and looked liked he'd had enough for the day. He lied to my wife and told her it was all working and no fault found yet left it disconnected and told my wife to have the electrics checked. The following day we paid an electrician £65 to check the electrics. No fault found but fault found with Appliance. Called John Lewis back to be told all sorts of rubbish by tech help that I wasn't entitled to a refund, it would take two weeks for another engineer to come out, I wasn't entitled to a replacement Bla Bla Bla. Eventually after I asked to speak with his manager he said he could offer a credit note, I refused then he said I couldn't have a replacement due to none been in stock? At this time John Lewis were showing over ten in stock. He eventually issued an RMA and told me it would take two weeks to get a refund. The following day I called again to make a formal complaint, and after a pleasant phone call was told to take the oven back to my local store and swap it for a replacement which was in stock! So this is what I did only to find they didn't have one in stock at the shop but had plenty in the warehouse. I cut my hand lifting the oven into the car, threw a weeks worth of shopping in the bin due to it being out of date, spent £65 on an electrician to confirm there was nothing wrong with my electrics! Disgraceful behaviour from a well known store. The agent I spoke to deserves being sacked for his deceit towards me. On the up side after taking the oven back to the store and all the inconvenience caused as the store is some 40 miles away, the store ordered me a new replacement oven due for delivery this Tuesday. I could have just had a refund and was sourly tempted but it would have taken 3-5 days for the money to go back on my card, then ordering a new oven from a new retailer this was the quickest way to get an oven. In hindsight I would never buy again from John Lewis, would not recommend them and would never buy Neff as the engineer was deceitful and couldn't be bothered and lied to my wife telling her it was all okay.