I was given a Brent Cross gift voucher in December 2019 from the residents for where I work for in a Retirement Living Plus. I couldn't use is so quick due to Covid19. I took the time to go in store and purchase a GHD professional straighteners when it was safe to go in store on 2nd Sept 2020. Brent Cross is not easy for me to get to especially living in Harrow and being a keyworker. My GHD were registered for warranty and recently started playing up in order to validate they needed proof of purchase. I realised that I couldn't use my bank statement that I part purchased on and paid £28.75 and could not find the receipt of purchase. With everything with Covid19 this was the last thing I could worry about. I called customer services on 1st July in the afternoon. They could not get hold of the store and I gave them all the details I had of the purchase inclusive of my email to provide the store. I was informed by the ŕepresentative someone would contact me before midday verbally or by midday on 2nd July to help me. Nobody called so I made an online query on Sunday 4th and recieved a long email that ended contact them on the number on which I did and spoke to a gentleman called Ryan that stated they cannot contact the store and they best way would be to go in store and this would be attainable. I explained to Ryan I hope it would not be a waste of journey as I would have to go on my one day off Friday to obtain. He assured me is would be easy to obtain. Today is Friday a week on I went in store and a rude lady on the till unapproachable gave me spiel on GDPR and asking security team on retrieval to just point blank refuse without understanding my predicament. I brought from John Lewis as they have unique references and was recommended by a lady that lives in my development that worked in the store for 15 years in customer services that is now retired in our development. I am disgusted and appalled with the lack of compassion and understanding and lost on how to get my GHD looked at. I will see how GHD can support me as this is so disappointing. I would not claim falsely and am an honest person with a genuine issue. Ghd just emailed and are happy to support it being returned and looked at by free post. It is good GHD understand and value customer. Never shopping in John lewis again as a result even if I get another voucher over rated and don't value customers.