Spent over 1k on an egg pram that we ordered via the Trafford centre store. While there the staff member obviously hadn’t been trained correctly on the item and ordered wrong one. Unaware of this we waited over 2 weeks for the pram to be delivered, when it finally arrived it was the wrong one and completely unsuitable. Then were told we’d have to wait until October for a new one. This would be far too late and 4 months after we originally went to purchase the product. All we got after being on the phone all day trying to get something sorted and various emails was an apology and the delivery charges back. I will NEVER shop at this store again. They need to make sure staff know any new and expensive products like the back of their hands and make sure they don’t ruin what is meant to be a very special time for families. Disgraceful in every way! And don’t be fooled they DO NOT care about the little consumer it’s all rubbish and false advertising! Thanks for causing massive stress and upset John Lewis. DISGUSTING!