I don't think their customer service team even deserves one star. I ordered some items from their website and was told that the order would arrive in maximum 6 working days. It has been 14 days now and I am still chasing their customer service team. Each time, it was a different person and nobody took the responsibility to own the case. One told me that it was lost in transition, and if i wanted to replace the order. I immediately replied and requested for them to send another one asap as it was a gift for a friend's birthday. However, the next customer service person who took over said it wasnt lost in transition!!! Basically it was the 7th or 8th person in line to tell me to continue waiting... and I am still waiting!