I am extremely surprised by the poor rating of John Lewis. I have used John Lewis in the past when living in London and I have always been very pleased by the service received. With regards to John Lewins 'online shopping' I can but praise them. I have received a gift voucher for my birthday and decided to buy a table lamp. I placed my order, the order was confirmed and delivered within 2 days! Unfortunately I didn't like my original purchase, nothing wrong with the light itself , I just didn't like it in my living room. I was able to return the lamp to John Lewis free of charge, I was refunded within a week and was able to place a new order which once again was delivered within two days. I am delighted with my purchase and the great service I received. I can only say Bravo!