This is an updated email for order no. 294171337, a copy of which I would like forwarding to the CEO. 1. My wife and I ordered online two chairs and a sofa on 7 June, having visited the shop in Liverpool to choose the fabrics. 2. We were informed that the delivery would be 10 weeks for the sofa and 18 weeks for the chairs. 3. After 9 weeks, we were informed that the fabric for the sofa was no longer available and we were requested to choose an alternative fabric via the shop in Liverpool. 4. When we arrived at the shop we were told by the assistant that the change could not be made in the shop since the original order was made online. After much discussion and confusion, the assistant then proceeded to make the change as we had been advised by Customer Services 5. We chose the new fabric and were assured that it was in stock (we were told that there was 480 m available, so no problem) 6. When we raised the question of the delivery we were told that “of course” we would not have to join the end of the delivery queue, since it was the Company’s mistake that had caused our problem and THAT OUR ORDER WOULD BE EXPEDITED. 7. A week ago we received an SMS to say that delivery was being made at the weekend and that the delivery driver would contact us 30 mins before arrival. When the driver telephoned, he informed us that he was COLLECTING a sofa. I said that that was in error, since we had no sofa to collect. 8. A few days ago we heard by email that our sofa will not be delivered until 9 November, some 5 months after the original order was placed. In other words, our order has NOT been expedited and we have started the wait from the beginning. 9. In conversation with one of the managers in Customer Services, it was then stated that the new fabric is not available. So, John Lewis have chosen to push our order so far down in the queue that the 480 m has been used for other customers. In all of the purchases made either from John Lewis or others, this is, without any doubt, the worst buying experience of our lives. All that we have had is apologies, but no action. This represents absolutely dreadful service, so much so that we would never use John Lewis again. In view of this atrocious experience, I am seeking compensation for the distress which this has caused us and I am herewith cancelling our sofa order and demanding an instant refund of monies paid. A truly horrible experience shopping with John Lewis.