I specifically ordered from John Lewis (3 appliances in one week) because they are meant to have excellent customer service, however I was called at the end of my two-hour delivery window to be told the drivers had done their hours for the day so could not deliver and install my first appliance. The next available slot was a week later, which I booked. I was then told on the day that they couldn't install it because they didn't have time to empty a cupboard and take the backboard out, so I would have to rebook another slot. Firstly, there would have been more than enough time for me to prepare the cupboard whilst they brought the appliance upstairs. Secondly, the next available slot was another week later. This felt like laziness on their part and a ridiculous amount of time to wait considering I had booked the first installation two weeks earlier. After complaining each time, I was offered two goodwill gestures, amounting to a £20 gift card each. Needless to say, I won't be ordering appliances from John Lewis again.