I have bought a baby crib from peter jones on 5/8 for it to be delivered to me in 5 days - i have received the mattress and the crib which had the basket missing so they’ve only had the leg and the wheels so i called the customer service to report this and they said in 2 weeks times they’ll arrange for someone to collect the wrong box and deliver the right item on the same day - when the delivery man came he had no delivery for me he said the only information he was given is to collect the box with the missing item- i gave it to him and called the customer service team who have shocked me by saying the item is out of stock! They’ve apologised and ensured me to get delivered on 30/8 which i have agreed to - on the delivery day i called them to check the time frame when is it coming then i got told sorry they still haven’t got it delivered to their stock yet! They said they’re getting it on 31/8 delivered to them for sure and i should get delivered to me on 02/09 and again day of delivery i called to check and was told sorry we haven’t got it !! I was then told 15/9 which is a day before my due date to give birth! I have left a review on Twitter and had someone replying back to me to say they haven’t got in stock and that date of 15/9 is not guaranteed! I have then decided to find myself another solution by buying something else from boots who’s offering next day delivery and called JL’s customer service to ask for my refund - they have then refused to refund my money saying that i have paid in cash in peter jones branch and I have to go there to get the refund they can’t transfer it to my bank account! Can u see how ridiculous this is!?? I couldn’t believe i was treated like this! No way my brain is not accepting this disgusting service at all ! The amount of lies and the false information they have given me was absolutely crazy and now even my money back is not an option!? I cannot drive anymore i live in north west London and peter jones branch is in chelsea which is a long drive - I’ve told them this and im heavily pregnant how could you expect me to go there for a refund- all I’m getting from their team is lies on top of lies and i seem to have lost my £179 without getting anything!! So please this is an important review to help you guys before u buy from this shop! Their customer service level is truly low they have gone downhill!!