Placing the order and paying in excess of £1400 for a Sony Bravia OLED TV was the easy part, but trying to resolve an issue is proving to be more difficult or should I say impossible. My TV is 8 months old and started displaying lines within the screen. I called John Lewis and they collected the TV only to be told days later that the TV had suffered an impact and would not be covered under their Warranty. There are no scratches, dents or marks on the screen or entire TV. Where on earth do John Lewis get by in accusing valued customers of causing damage to avoid adhering to the terms of their Warranty? The TV has been placed on an oak cabinet for 8 months and treated with the respect that John Lewis should give to their customers. John Lewis appear to be encouraging customers to use their home contents insurance to resolve their issues. NO !!!! It will not happen. John Lewis has stopped responding to e-mails and have failed to send a copy of the requested report numerous times. NEVER use this Company to purchase ANYTHING - they will use all means to avoid repairing, replacing or refunding for faulty goods. The renown Christmas advertising is paid for by valued customers who they fail on a daily basis. Spreading the word of good tidings and good will to all men - You are having a joke !!! PAY UP JOHN LEWIS