I ordered 2 table lamps from JL and received 5, 3 of which I had not paid for. I informed customer services (after a long wait) to be spoken to aggressively but eventually instructed that I needed to print out a return label and wait for Hermes to collect the goods on Tuesday. This has not happened. I received no thanks from your colleague for offering to return the goods and no apology for your mistake. I am now intending to keep the extra lamps!!
3 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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