Who would have thought it? John Lewis being shockingly appalling - surely not? Well, It has surprised me too but the service I received from them this week has reduced me to tears. I have been a loyal customer of John Lewis for about 40 years and chose John Lewis because I couldn't afford for anything to go wrong with this order. Oh the irony! I placed an order nearly two weeks before I needed delivery. The washing machine was being sold with 'free express delivery'. I specifically rang to check they could deliver on the day I needed. They checked, and double checked and we agreed 2nd October for delivery. By 1st October I still had not received any delivery confirmation, so I rang to check everything was in hand. It wasn't. They told me the delivery would be October 13th! I tried to escalate the problem but the man on the other end of the phone refused to pass me on to anyone else. So I rang off and rang back to speak to someone else. The person I spoke to was very helpful. They spoke to the distribution centre and agreed delivery was still possible for October 2nd. They agreed delivery would between 7am and 2pm. I received two messages on 2nd confirming delivery would be that day but cutting a long and very painful story short the delivery did not happen. I rang numerous times and each time I was promised a call back. Nobody called me back. On the morning of 3rd I started the phone calls again. This time I was told that my order had been delivered(!) and then I was told that actually it probably would never be delivered because the order had been set up incorrectly. I was told the best solution was to cancel and start again ... And please could they take another payment?! I cancelled and went to my local electrical store who were more than happy to oblige and more than delighted that I was so horrified by John Lewis's service. They also mentioned that they had received a lot of custom recently from people who had experienced the same shocking service from John Lewis as I had. Sorry folks but it seems the company we have all come to depend on has gone down the pan. How disappointing.