Engaged John Lewis to provide and fit kitchen. Their plan stated 11 working days start to finish, concluding 21 July. Simple, non-complex job. Still no where near finished and the kitchen fitter further delayed completion yesterday due to 'unforeseen circumstances'. The company mistakes internal management escalation with customer resolution. I would recommend that anybody in the South West does not use JL for kitchen installation. Three months late, no path to resolution, poor workmanship and staff that are not empowered to deliver resolution. We have now had to source kitchen fitters beyond John Lewis to complete the job. The website and words say good things, but it is not a lived experience.