I collected my order today and the pair of trousers which was part of my order was definitely worn before by someone and the belt was missing. I contacted customer service and spent a long time on the phone, talking to someone and sending the picture to show the state of the trousers. I have been told that I can return this item. Totally unacceptable and I am really disappointed that John Lewis didn't check the state of the trousers before sending them to me. I have decided to make a journey to my local Waitrose to return rather than the collection as I work full time and would like to take time for someone collecting it.