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Professor Peter Thomas
I bought a Sony curved screen Bravia TV (KD55S8505C) four weeks ago. I ticket the button for "Free Setup", which described how they would set the TV up and go through it's functions with me. The two men who set it up were perfectly pleasant, but knew nothing. I have a satellite dish but no aerial. They couldn't get it working, telling me finally that I would have to get a new Skybox and a new aerial before it would receive anything. Later my 12 year old son went through the menus and got it all working.: Freesat HD, without Skybox or new aerial. I noticed that the TV wasn't vertical - it leaned forward about 5 degrees on it's stand and was worryingly wobbly. I rang John Lewis. Three times. Told to contact Sony. Rang them twice. Then emailed them. They sent me the manual which showed how the stand should be fitted. The manual had not been left by John Lewis. I dismantled the stand to find that two screws were missing. I emailed John Lewis, and got conciliatory message back, saying that customer service would contact me. That was a week ago. I emailed again. No reply. I've now spent hours on this. Dreadful service. I will never get anything from them again. Professor Peter Thomas Betley
9 years ago
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