I have experienced a very bad customer service from John Lewis in Oxford street as I brought in my laptop to repair and they called me asking to go in store so that they can offer me something in change as still under warranty. I went there and they offered me a replacement with mine which apparently was supposed to be better than mine otherwise they offered the same amount of money that I paid (£ 999) on a gift card! I took a day to think about it and actually compare my previous machine with the one offered and I was happy with it as it is also more new than mine! I went back to the store to confirm the laptop they offered me and also reserved for me and they started going on about the value of both laptop and that my previous one has gone down as in value and now I can't get what I was offered anymore unless I pay the difference! They have managed to find the same machine I had after they told me that it is not longer in production and insisted that I could only get that unless I pay more after they promised me another machine and reserved it for me as well! Ridiculous!! I have spent a week in the customer service of John lewis for this issue that seemed impossible to be solved and everyone says a different thing when talking to them so it has been very confusing specially with having to explain everything again to a different person serving you every time and today I have been even accused of changing the story every time I go in, so that basically I was making it up! It is unbelievable! And also today they refused to call the technical support head office after that exact department has asked me to go in the store ask for the manager and get the technical support on the phone to them so that they could take it over from there! They insisted that much on giving me a different machine that I was promised that they also refused to call the technical support head office because they knew I would have been right ! The other day they spent that long on refusing to give me what they offered me and reserved me in the first place that it's got to 6 o'clock and they kicked me out the store with no answers and with problems not solved! I would not recommend John Lewis to anyone! It's a shame! A big company going after a few pounds instead to make the customer happy! Worst experience I have ever had! Also I just got home and opened the box and guess what? How can they not make another mistake?? They gave a wrong laptop! Completely different, was meant to get MacBook Pro and they gave me MacBook Air !! Woaw this is crazy!!!