Do not expect the brand John Lewis will give you a good service when £1500 was spent online! I bought a computer and a monitor from John Lewis online for my son's birthday. It was confirmed several times the item will be delivered on time. To our surprise nothing arrive. When contacting them very poor explanation was given. I asked several times to talk to a manager as the girl in customer service politely but without much experience, could not give me a clear advise. Finally, after several times asking for anyone with an authority, a manager did come on the phone. "Answering customer matters on a busy road as I can ear cars in the background, I do not think is a good indication of efficient customer service". After several minutes and repeating myself for the fourth time. I have to cancel the order, but I have to wait for DPD the carrier company partner of John Lewis to return the items back in order for them to start refunding procedures according to John Lewis customer care manager.