I ordered a dryer online and it was to be delivered on the 13th October between 14.00 -21.00 (one week after ordering it) got a text confirming delivery date and time on the 12th. 13th October came and at 20.30 at night no delivery, no phone call,text or email. Called the unhelpful line and was told to call back at 20.45. I waited till 20.55 and tried calling several times. Phone was picked up and then hung up. At exactly 21.00 I could not get through at all (office closed at 21.00) After calling another help line (this one was helpful to the extent that he could not help me with the delivery problem now) problem of none revival of goods was escalated by help desk. On the morning of the 14th I received a message that next delivery was to be 20th so that would make it 2 week since ordering online. Called customer service and wanted an explination of the lack of communication from dispatch. Of cause they could not help me. Aparently there were no slots for delivery of my dryer till the 20th and no explination as to why my delivery could not be rescedualed for this week other than they must be busy. I have since canceled my order and waiting to see if I get charged for a delivery I did not receive. I can't rate my product as its in a box in a wearhouse somewhere and I give one star because there is no zero stars button. I wasted a day for nothing.