Newsflash JL Now ignoring Consumer Law This great company that it WAS is now acting like some backstreet car dealer from decades ago. We have been loyal to John Lewis for over 20 years, never again. A little over a week ago we ordered on-line an LG C1 TV @ £1300.00, after we plugged it in, we find it will not accept a Sky Q box, hardly rare. After a little research we find that lots of people have this same problem, LG and John Lewis have been aware of this fault for some time but as you will find they are still selling it without any warnings, why? … to take your money I assume. We contacted JL to finally be contacted by their technical department who said they ARE aware but it’s not their problem because it a software issue, they told us to contact LG! as a fix was probably coming soon and they will not accept returns and refunds for this type of issue. A Lie, their own reviews (and lots of forums) are full of people who have indeed been refunded in full for this very problem, now they don’t want to do this anymore. I suggested they should state it will not work with such a common TV receiver, especially on-line, we were told, and I quote ‘We never said it would work with sky’ childish and immature at best. Okay I told them I don’t accept their reasons but anyway I will return it within out 14 days cooling off period as per the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This law states a consumer who buys on-line can test any product in a reasonable manner to ensure it is as the consumer expected and requires. In this case with a TV it is reasonable to touch, feel, turn on, check the picture and sound etc. Just the same as if you are a TV showroom. NOPE they said their policy is that once you open the box you can’t return it. I took from that they we saying sod The Consumer Contracts Law. In reality the only check you are allowed to make is to look at the ‘pretty picture on the box’ before deciding to return the item. Here we are just over a week later and I guess they are not going to comply with the law. In the short term they can pat themselves on the back for gaining a few hundred pounds profit, have a laugh and joke in the office “we got another sucker” (temporarily) without any thought of the ongoing thousands they will make from us in the future. Then we will charge back the credit card (which we have confirmed we can) and what have they gained, nothing, lost us as customers and this once great company continues down the very quick slippery slope. The irony was we stayed with John Lewis for loyalty and customer service. JL – enjoy for now!