I recently went to John Lewis in Peterborough and purchased a travel organiser. I was told that there were no paper carrier bags when I asked for one. After much discussion the assistant gave me what is an old fashioned A4 sized paper bag as used many years ago. Very thin and not suitable for a purchase of over £40.00. I was told that all paper carrier bags had disappeared before the carrier bag charges came into action.
Next I wished to purchase a dress for £160 in the ladies department. When I asked for a paper carrier bag I was told there was no alternative to the 5p plastic carrier bag. I argued that by taking away the paper carrier bag it was not encouraging recycling. Paper is much more environmentally friendly. A manager was called and spoke to me with much eye rolling and looking very fed up with me, then consulted a higher manager by telephone and could find no answer to where a paper carrier bag was or why it had been removed, or why they had not ordered any more knowing that the other carrier bags are not environmentally friendly and ignoring the wishes of their customers.
A big congratulations to stores like Superdry, Pret, Apricot, and Primark who are providing the paper alternative to give the customer a better experience and also being environmentally aware. These are only the ones I have noticed, I am sure there are more! Perhaps people can let me know as I feel strongly about giving them my customer with Christmas fast approaching.
9 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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