Note: the following negative review is customer service related and not about the products I purchased. This review is based on my earlier experience today at the Cribbs Causeway store in Bristol. I was initially speaking to a very nice staff member called Wayne who was providing further assistance regarding a top of the range LG television I had already bought along with an LG sound bar. Mid conversation, a manager called Nicky interrupts us and asks if she can take Wayne away as another customer is waiting to speak with him. I had already waited over 20 minutes at this point to speak with someone. I replied, “…not really, we are in the middle of a conversation, don’t you think that’s a bit rude?” Nicky (who later refused to give me her surname when I said I wished to raise a complaint) was persuasive and determined and pretty much ignored what I said and took him away regardless, mentioning that someone else would speak to me later. I was so upset by this that I left the shop immediately and went to Curry’s next door instead. About half an hour later I returned to John Lewis as I wanted to speak to this manager about what had happened and was hoping she would have reflected on her awful ‘customer service’ and offer an apology. Alas, the complete opposite happened. When I approached her and asked her to deal with me she shunned me off and said speak to another manager instead. I said that I wished to speak to her. She walked away. I followed her and asked her to speak to me but she completely ignored me and just walked off. I raised my voice (not shouting) asking her to talk to me as I just couldn’t stand the fact I was being ignored like that. At that point, the situation took a downward spiral as she turned round and accused me of following her and of being aggressive. She then asked the security guards to come and remove me from the store. I can honestly say I have never felt so humiliated before and would never have expected to have been talked to or treated like this in somewhere like John Lewis. I caught on video some of the events that took place but not all unfortunately. An older couple who had witnessed everything that happened approached me afterwards in the main mall offering to swap numbers as they said they would help support my case should I wish to take it further with John Lewis but I said I wasn’t going to and would simply shop elsewhere. I leave this review to say that based on today’s awful experience I cannot say that John Lewis offer the customer service they once used to and that many of us have become accustomed to over the years. Clearly their standards have dropped significantly. While on point, it is also unlike John Lewis to keep people waiting for so long and not have enough colleagues to talk with customers. I also waited 35 minutes on the phone later before a customer service representative answered the call to cancel and refund my orders in full. This is just not the John Lewis I used to know and like. Perhaps I was unlucky with this particular manager today; maybe she was having a bad day herself? Either way, I felt she was extremely rude by refusing to talk and walking away from me. This was completely unprofessional but more to my mind she displayed anything but managerial skills; instead behaving like someone with no training straight out of school. A competent manager would recognise that a customer is unhappy and want to address that and find out why. They would be interested to find out what the problem is and do everything they could to de-escalate a situation. At the very least they would be polite and helpful in their exchanges with the customer. I have to say I am absolutely amazed and rather taken back by what happened today and it won’t come as a surprise that I cannot and would not possibly rate John Lewis anymore. I am left feeling utterly disappointed.