Last Sunday I was in John Lewis at Poole and realised how much better the picture quality on a new TV was than my existing model. I took various model details and went home to read the reviews on line. I decided on a model but discovered Richer Sounds did the exact same model for £100.99p cheaper. Contacted Poole and they said they would ring back shortly. Never did so I rang again and they agreed to the price match but would not take an order because they had none in stock. There web page stated more than 10 in stock. I rang customer services who said it is in stock but I could only get the reduced price at Poole. Now after complaining Poole ring up for me to place an order. Richer Sounds are far better on price and service. I believe its the bonus aspect of John Lewis which makes their staff put greed before service. This is my second bad experience with John Lewis. I now believe they are as bad as Currys. The first time was a smelly expensive mattress and despite my many complaints it took 3 months before they agreed to get the manufacturer to have a look. He condemned it and it took another month for John Lewis to issue a refund. Pity they have just lost 4 former customers.