We went to JL Cheadle, Cheshire on Thursday to look for a Bluetooth music system to replace our previous one (also bought from JL). We were so lucky to meet Sam, who works for Samsung and JL - very knowledgeable about all the units and not pushy at all. Russell who was the 'main man' within the music area, came into the conversation as well and was just brilliant - helpful and full of information, he is just the sort of person that you want to talk with about a product. We had our best experience yet at JL and we have had a lot of good ones. Would thoroughly recommend the Cheadle store and the two people mentioned.