Rug delivered a week ago, but Unfortunately completely different to item ordered. I accept this, mistakes happen, but the JL returns policy is a joke. They scheduled DPD to pick up the item on two separate occasions, the item is still in my hallway a week later (my wife has now wasted 2 days holiday waiting in for the pick-up of this erroneous item, JL are aware of this and couldn't care less which in my view is disgusting customer service!). I've subsequently spent hours on the phone to JL.com, all representatives try to appear helpful but have absolutely no idea what they're doing. Note that no refund is issued until item is processed as returned to the warehouse (heaven knows when that will be) what good is this if the item is still to be collected?? Sort it out JL, you used to offer a decent and reliable service, I will not use this again, but please, just refund my damn money now! You're mistake, not mine!