My elderly parents bought a Bosh fridge freezer on the 2.11.15. Delivery was 4.11.15. By the 5.11.15 it had broken down and they lost all their food!!! My Dad rang John Lewis to be told that he had to call Bosh and arrange for an engineer to attend to confirm it wasn't working. If when he got there and it was working there would be a £99 call out charge. The engineer came yesterday 10.11.15 and confirmed that it was in fact broken. My Dad was told by the engineer that he had to call John Lewis tell them that the engineer had confirmed it was broken then they would call Bosh to confirm it was broken . Then after all that John Lewis will replace it. My parents are 83 and 84. They have a freezer bag full of ice on the balcony with milk in it. Each night after work I take their evening meal . This experience has been very distressing for them. As their Daughter it is very upsetting and worrying to watch your parents get so upset and frustrated. I am appalled with the LACK OF CUSTOMER SERVICE! !!!! This outrageous situation continues.