I telephoned JL customer service to cancel an order four days before it was due to be delivered but on the morning that the delivery was due I received a call from the driver to advise me he was on his way, I then explained that I had cancelled and he said this was something that occurs often. I have since tried to get my money refunded and have talked to numerous customer services people who keep telling me the refund is being processed however seven days later I've still not received and don't know when or if I ever will. I have also requested that speak to a manager but it would seem they are always at meetings. Please get your act together JL because this which was once a fantastic company to deal with are now very amateurish and I will not be using again.