I bought a pair of shoes from John Lewis on 25.09.15. One of the soles has completely worn through. I took them back, explained the position and requested a new pair. My request was flatly refused as the wearing of a sole is classed as "wear and tear" which I accept to a degree but it is clear after 6 weeks of use that one of the soles shouldn't have worn through. As a matter of goodwill they offered to have the shoe re-soled which I was not happy with. I went back the next day and asked for them to change my shoes again. Same response. If I had bought a TV that was faulty they wouldn't have offered to repair it, they would have immediately replaced it. They sold a faulty product so should just replace it.