I will admit that in the past I have always found john lewis to be more expensive than other shops. Over the past couple of years though I have noticed that john lewis have been the same price as other stores but offered a 2 year gurantree and more on products. I brought a Indesit Dryer from them in 2014. The dryer was fine but at some point in its life, the dryer door would not shut properly and I was unable to dry clothes, this was during winter time and I have two children, so I was desperate for my dryer to work. I contacted john lewis and they said that I would have to contact Indesit. I did contact Indesit, only for them to tell me, that I had broken the door on the dryer. I said Indesit, I havn't broken it, for some reason when I shut the door the white plastic thing that makes it stay shut wasn't working. Anyway Indesit was determined it was my fault before even examining it and said it would cost £50 to fix it. Even though it was still under its guarantee at the time. I phoned John Lewis up and told them about how badly Indesit had treated me and that I was no expert on Dryers, so how was I to know if their was a fault on the dryer. Anyway the lady who I spoke to said she would sort it. The lady from John Lewis phoned me back and said that Indesit was going to replace the part that they thought was faulty and that Indesit would charge me for this. However John lewis was going to give me back the money that Indesit charged me. About an hour later I had a telephone call from Indesit, asking me which machine I had and asking me questions about the part that had broken. Totally Different attitude from Indesit, after John lewis had spoken to them. In the end, Indesit sent me the wrong part, so had to wait for another one. When it was fixed, I still didn't work. So I phoned Indesit myself again and basically had a go at them. They sent someone out to fix it and didn't charge me. I would also like to point out that every time they phoned me they had the cheek to ask me if I wanted to purchase dishwasher cleaning stuff. really. I will say after years of buying hotpoint products, I shall never buy or recommend to anyone ever again. Since then I have brought a printer and a ipad from john lewis. I had problems with my printer recently, even after I had uninstalled software and put the software back on and downloaded just about everything I could find on the Epson website. The printer would work, even printing the page out and making the printing sound noise that it does but no ink would be on the paper. Phoned John Lewis and was asked to take it back to store. Took to John Lewis on the 20th. Expecting them to say, we will send it away and then when it came back for them to say whatever is wrong with it, isn't covered in the gurantee and its £25 to fix it. (That's what currys and pcworld do) I can't remember the ladies name, but she was very nice and just said she was just going to check with the manager the procedure of faulty products. Anyway she said just go and pick another one, Their wasn't any out on the shop floor what I wanted, but there was one on there website, I asked the lady if I could have that one, she said yes I can order it in for you, didn't mind but then said their is one down stairs, you can collect it. I will say that the HP envy 5544 that they currently have on offer in store, is brilliant, it was way more easier to set up the Epson, it updates Itself and its touchscreen. Was very impressed with the product. In all I have been shopping at John Lewis store in Sheffield since 2014, Mainly for electrical items and I have always found staff to be very knowledgeable, very nice and I would rate their customer service as excellent.