My parents come in to ur store in Cardiff St David's 2 today to puches 2 expensive tablets at 10.40am when they asked as sales assistants that's was stood right next to the tablets he refused to discuss or give any advice about the it eyes to my mother please bear in mind they were only asking one question to be met with his response I find very unprofessional and not very good for the jhon lewis name the response was "I can not talk to you about any products or give and any advice till 11.00am my mother replied "I thought there was no buy for 11.00" he then look at my father and said "it's all a myth about 11.00 sales it's not that you can't buy before 11am the law says you can't give advice before 11" we did not get the name of the sales assistant but was a older man very skinny and bold with glasses wearing a blue suit, they did not purchase these tables from you but will be buy them from else were!! What really upset my perents was the on there way out of the store on level 2 at 10.45am they walked past 3sales assistans giving advices on your products one ladie took a customer right through the store to take her right where she needed to purchase the clothing. As long standing customers of yours I find this insedent unaceptable and Unprofessionall and I feel as there are many other alternative stores that's are off same quality I feel this is something that u need to be aware off and look forward to your replie regarding this matter. I myself work in retail and I have never been aware off the no advice law before 11 in fact we are incouraged to give as much help and advice before the 11am selling time to keep them from leaving the store and buy goods else wear.