I bought a ps4 with Fifa 16 online at johnlewis on Black Friday. which returned the item straight away because I bought 2different ps4 deal. I return within 10 minutes of receiving the item. It's bee 2weeks now still got no refund. I phoned 4 time to make complain and wanted speck to manager but did no call back until I raise this issue over online form. Until no refund, very poor return service to the store. My advice for everyone to avoid. I bought product from johnlewis because my believe of all receive a very good customer service which is totally wrong I will never ever think of buying and informed them again and avoid all this stress rather pay extra money and buy from somewhere else and avoid all this hassle.