I ordered a pair of curtains on line from John Lewis. When they arrived there was only one curtain, not a pair. Who would order one curtain?? I contacted customer service was cut off twice. On the 3rd attempt was told my item would be reordered, cut off again, Then on the 4th attempt explained it all again only to be told they don't have them in stock and they would collect the one curtain then when this is back with them would refund me within 14 days. Really, you made the error and I have to pay and wait. Really truly awful attitude when I challenged them, they really don't care. Never knowingly undersold, rubbish just play dumb and that can stand true as your motto. I would never use John Lewis again, you would also be wise to avoid them.