This review is written solely about a telephone conversation with a staff member at Watford store. You helped my dad aged 73 today and I was impressed. My dad wanted to that was out of stock on line. I said see if have one at Watford. Watford store have one and are sending it so he doesn't have to collect it. He explained he lived alone and does he really need the accidental cover. They discouraged him from having it rather than paying for it when he doesn't need it. I am impressed by that. To coming parcel force in few days. Let's see if I am still as positive but John Lewis Watford good work on not ripping my dad off X