Over the last couple of years we have ordered three items from John Lewis and every single experience has been a terrible. The first, an important anniversary present, arrived five days late and missed the date; the second was a damaged, previously customer returned item with missing parts that John Lewis sold as new; and the third was delivered incorrectly twice (John Lewis's fault, not the delivery company). The latter two items were fully refunded but only after numerous phone calls, annoyance and hassle. We will NEVER use John Lewis again, neither in store nor online, and until they can uphold the customer service they "claim" to offer (which is of course successfully offered by 1,000's of alternative retailers) we strongly suggest you don't either!!