I wish I had read these reviews before purchasing a Baxter leather corner sofa for £4400 .... The sofa was delivered 12 days late , I had no contact from John Lewis regarding the delivery , I had to chase this up myself , when the sofa arrived , the holes for mounting the feet didn't match up with the sofa screw threads (the delivery driver said I could refuse to accept it , I wished I'd listened to him) we took the sofa , the delivery guy took photo's and submitted a faulty goods report . After mulling it over with my partner (overnight) I decided to ask for it to be uplifted and a full refund given , as per the JL website and procedure for online purchases .... the lack of communication , the delaying tactics by JL and the complete lack of customer care , plus a great reluctance to uplift & refund , has left me in no doubts DO NOT BUY FROM JOHN LEWIS , my case is ongoing , I am at the stage of starting proceedings against JL ..... Everyone out there , do not buy from John Lewis ..... heed my warning ....