Ordered a Darton bed for use in cottage rental. Side split within weeks and see other customer has same issue in reviews. Organised bed swap and JL emails says TWO replacements and will reassemble. Told online team no wrong only ONE bed please. Well today the delivery team dumped off TWO beds and failed to uplift the cracked frame bed despite being told by housekeeper clearly some mistake. Have spent nearly four hrs being passed pillar to post. Then get an email saying they'll be in touch in TWO days to deliver ANOTHER bed. So FOUR beds in one room....??? Then they have the nerve to say they can't uplift til the 23rd and can't do assembly. Then after another half hr it moves to the 20th. Oh and when I said no room for them your incompetence get them off my property as no room by end of the week or they are going to the tip they say that if I do that they may well charge me for all the beds!? So he upshot is I have incurred 50 quid doing triage on the broken bed so cottage guests can sleep in it, 30 quid for the housekeeper to wait in today for wild goose chase and am then going to have another 30 for the redelivery and 40 quid to reassemble the new bed on top of having paid to have the broken one assembled. And will no doubt incur costs moving the two beds for storage. I wish I'd spent that 150 quid plus upgrading to a Feather and Black Pimlico - it is a great bed made I think via Ercol and F and B were marvellous delivering two heavy mattresses to Cornwall without a hitch. Come on John Lewis this product and customer service are a joke. Think the moral is if you live in Cornwall shop local or go via a company who can provide a proper service outside the M25....