Went into the John Lewis store in Edinburgh last week and bought an INTEGRATED washing machine. I paid for it to be installed at my home. To my surprise, the gentleman who delivered it refused to install it saying he wasn't qualified to install integrated washing machines, this made to sense to me why they would send someone who couldn't install integrated washing machines when I specifically bought an integrated one. I made it clear to (Dan) the man who sold it to me that I wanted it installed and I even paid for the old washing machine to be taken away also. After the delivery man left I called John Lewis and told them what had happened, they promised me to have someone come out to me tomorrow morning to install the washing machine. I had someone wait at home all morning and afternoon as I was in work (with clothes that aren't washed) thanks to John lewis, and I get a call from them telling me that the earliest they can send someone out is next week... NEXT WEEK!! I already explained I have a family at home with kids who needs their clothes washed for school and usually we put a wash on at least once/twice a day and I have no idea how John Lewis expect me to wait another week before being able to wash clothes for my family! I think this is terrible service and I will never be shopping there again, I would recommend taking your money elsewhere maybe curries or a local retailer. I have been a loyal customer with John lewis for the last 10 yet the one time I need them they let me down. We certainly wont be back.