Usually, you can guarantee on John Lewis to provide great products with a fantastic level of service. I would choose to buy items with them rather than anywhere else based on this. However, their customer service seems to have taken a downward turn, which verges on rudeness. The instructions given by the customer service staff member to upload photos of our damaged item were given at lightning speed, even after being asked to please go more slowly. After being put on hold while my photos were being uploaded, the member of staff came back online to ask 'are you done?' and after my reply of 'yes,' promptly hung up the call. What a way to leave a lasting impression! Oddly, this part of the experience was even worse than receiving a damaged item!