John Lewis have had it. Customer service is failing miserably. Once upon a time you knew their customer service was first class. Well not anymore. You cannot call a particular store direct anymore. You are directed to a call centre in the Phillipines. They take your queries and get the store to ring you back. This can take all day or sometimes they don’t call you at all. This is very frustrating. One person tells you one thing and another tells you something else. A live online chat also takes you to the Phillipines where you just go around in circles and they can’t help you. I can get better service from other online stores who allow you to speak to a UK call centre or the store direct. There is no incentive to shop with J L anymore as they have lost their unique customer service and customer care.