John Lewis on-line shopping experience was the WORST I've ever encountered. I ordered an expensive item from them on 23/11/22 and booked a delivery slot between 7pm to 10pm next day delivery. They use a useless courier service called STUART..it is rank! They failed to deliver my item in spite of me paying £9.00 for delivery slot. Tried calling JL customer services(based in the Phillipenes) just as useless.Courier just cancelled my delivery as they say the driver couldn't find my place, tracking is useless and so is John Lewis customer service. NOT FIT FOR PURPOSE! Don't buy ANYTHING from this company, Steer clear-that's my advice!