My recent customer experience with John Lewis was awful. The Tamworth store treat people like cattle and seem to have no respect for their customers. I was insulted and treated like a criminal after buying an expensive MacBook Pro - the insolent young woman at the collection area, where people stood about like spare parts near the toilets with nowhere to sit and wait for their purchases, refused to give me my purchase as I didn't fit her profile of someone she thought could afford the laptop -she demanded ID even though this was an instore purchase made only minutes earlier, not an online purchase, where obviously different conditions apply. Staff refused to get the store manager, they are obviously too good to talk to customers, so the best they offered was the "Selling Coach" who agreed the assistant should not have behaved as she did, but kept making excuses as to how new and wonderful she was. We insisted on logging a formal complaint - customer services phoned the next day and initially argued with my partner before agreeing the treatment meted out by the woman was unacceptable. Just because she viewed me as old, female and in her opinion, not worthy of a MacBook, I was treated like dirt. John Lewis sent flowers but no formal apology - not sure I will bother buying anything else from them ever, especially as customers are treated like cattle in the store and are expected to stand around waiting at their pleasure around the toilets for disinterested workers to finally turn up with the expensive purchase you have just made. Not a pleasureable shopping experience by any means.