The Bristol store is a shadow of what it used to be. We always shopped there for their excellent customer service, but you're lucky to find a member of staff to serve you now. We were wanting to buy a blind and waited 20 mins to get served, when we did the poor girl who served us knew nothing about the products and explained she wasn't from that area. So I asked to speak to a manager and found myself having to wait 10 minutes again, only to be patronised by a charlatan with a clip board. It transpires that John Lewis is cutting costs and the number of staff it employs. This is starting to show as the place is dusty, dirty and their staff seem to be run into the ground (when you can find any). The company says it is 'the nations favourite retailer', utter tripe B&Q offered me the customer service I expected and got my money too. Mr Andy Street should intervene before John Lewis goes the same way as others who've taken their customers for granted.