Dear Grinch, I want to describe how you stole our Christmas. I had a voucher from you, and you promised that we can use it for the next 2 years. However, when I tried to use it for our Christmas tree and decorations, you said that something is wrong with my voucher. When I called your "We do not care about you!" helpline, you said that you cannot do anything about it because it was already used. The only problem is that I never used it. Also, I never shared it with anyone and my google email account is not reporting any malicious activities, so unless you stole Google's security systems, that must be you. During our conversation on the "We do not care about you!" helpline, you also mentioned that you are aware that it is not the first time when you used other customers' vouchers. So, I have a few questions for you. Can I have my voucher back? Why did you use it? And why are you trying to avoid any responsibility for that? If you were already aware that situations like this happened before (calls with you are recorded), why did you not do anything about that? Why voucher security is not tightened like with the other companies, and why do you not care about your customers? How can we trust you with our data, including our credit card details, if our data security and safety mean nothing to you? A voucher might be a great example of a lack of good practices. Why you had access to my voucher after it was issued? Did you have a data leak? If yes, you have to inform us about it. If you would like to take a look into my case, give us our Christmas back and make things right, here is your case number - CASE-21410138. Police are already aware of that, and if you need a case number, please let me know. Just to make things clear - John Lewis is equal to Grinch. After what happened to me, I will avoid this shop and all brands related to John Lewis at any cost. I have absolutely no trust in them and, I hope that you will lose yours too. We must not support companies that support fraud and dishonest employees. Please be advised that I am reserving my right to contact the media about my case if I would not hear from you.