Putting together a new TV from John Lewis I unfortunately managed to lose one screw. I've just spent 45 minutes on the phone being passed from pillar to post trying to obtain a replacement. I was told that Technical Support would help, only to be told by them they could not. All this via what sounded like foreign help desks and difficult accents. Thought about going to JL local store where they must assemble TV's for display, but then thought I'd ring the TV maker LG. LG were brilliant. Within 3 minutes an order was raised for a replacement free of charge to be sent by post. I remember when JL was renowned for service but they seem now to have completely lost the plot. It seems it's beyond them to imagine the manufacturer (with whom they must have a relationship) might be able to help. No amount of "awesomes", "brilliants" and "have a nice day" from JL can make up for this shoddy service. Next time I'll be going to Richer Sounds.