Don't be sucked in by their two year guarantee on electrical products. After developing a fault with an actifry, still under their supposed guarantee, a very abrupt representative refused to have it repaired or exchange it and referred me to the manufacturer's. That in itself deserves another review as getting it back to them is no easy task although they do guarantee for two years. I paid the higher price with John Lewis compared to other retailers because I believed if there was a problem I could return it back into the store rather than, as a full time worker, have the hassle of getting it picked up via a courier to return to the manufacturer. You may fooled if your appliance only has a one year guarantee that John Lewis will cover you for the additional year but after my experience of them passing the buck I wouldn't count on it .