Bought a smartphone for my sons 18th Birthday It very quickly wasn’t working properly Returned it in December Poor customer service: did not respind to emails, did not return phone calls The phone went for repair and arrived back locked and unusable I was told to run the battery down as it wouldn’t switch off and then take it to a shop for reset I refused and complained Complaint was returned and I was told my contract was with Google and not JL and I needed to contact them It’s not clear whether the phone has been repaired as the reason it went off was because it didn’t recognise the passcode or Google have locked it. Either way it is the responsibility of JL to sort out. Appalling service Have reported the issue to Trading Standards